About: Answer a Question sent through eBay

Turn Answers into Sales

When buyers ask you a question through eBay, you typically receive an email containing the question. If you reply to it through the eBay messaging system, it hurts both you and your buyer.

When you answer via eBay:

• eBay is fully capable of reading your communications, and using it against you.
• You are limited in what you can say. For example, you cannot useful special characters or HTML.
• eBay surronds your message in so much clutter and advertising that its tough for your buyer to find your message.

Answer Buyer's Question composes a framework for your reply that you can copy into a direct email to your buyer. It presents and focuses for the questioner exactly the information she needs, and makes it easier for her to complete the sale. In plain view are the item number and title, with a link, and her question along with your answer.

There is a financial benefit for you here as well. If the buyer concludes the sale by clicking the link (a SweetLink) in your message, there is a decent chance you will qualify for the 75% rebate of the Store Referral Credit. The item links which eBay includes in their message are store of Store Referral credit "refids", and thre is zero change of qualifying when your buyer uses them.